Ineligible Items for Return:
● Made-to-Order, Custom, or Final Sale items. MANIFESTE does not accept returns for these unless the product is damaged or incorrectly shipped.
Eligible Items for Return:
● All other products. Returns must be initiated within 12 hours of delivery.
Return Process:
● Email contact@manifeste-edition.com within 24 hours of delivery to initiate a return.
● We will provide a shipping label and instructions. Items must be returned within 7 days in original packaging and resalable condition.
● Return shipping costs are the customer's responsibility and will be deducted from the refund.
Refunds:
● Processed within 10 business days of receipt. Original shipping charges are non-refundable.
● Refunds may take 1-2 weeks to appear on your credit card statement.
Wrong or Damaged Items:
● Notify us within 12 hours of delivery for wrong items or within 5 hours for damaged items.
● Provide photos and a description of the issue via email including the order number and invoice.
Lost Products:
● If not received within 48 hours of expected delivery, email us to investigate.
Claim Resolution:
● We will review claims and provide a decision via email.
● For damaged or defective items, we may offer repair, replacement, or refund, depending on availability and condition.
This concise policy outlines the key points for returns and refunds, ensuring clarity for customers
Data Collection:
● We collect personal information such as your name, email address, and delivery details to process your orders and enhance your shopping experience.
Data Use:
● Your data is used to manage your purchases, personalize your experience, and inform you about promotions and new products.
Data Protection:
● Your information is secured in accordance with the General Data
Protection Regulation (GDPR). We do not share your data with third
parties without your consent.
Cookies:
● We use cookies to improve your browsing experience and analyze site usage. You can manage your cookie preferences in your browser settings.
Your Rights:
● You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.
Contact:
● For any questions or requests regarding your data, please contact us at contact@manifeste-edition.com
Acceptance of Terms:
● By using our website, you agree to these Terms of Service. If you do not agree, please do not use our site.
Use of the Website:
● You must be at least 18 years old to use our services.
● You agree to use our website for lawful purposes only and in accordance with these Terms.
Account Responsibility:
● You are responsible for maintaining the confidentiality of your account
information and for all activities that occur under your account.
Intellectual Property:
● All content on this website is the property of SAS MANIFESTE and is protected by intellectual property laws.
Order and Payment:
● Prices and availability of products are subject to change without notice.
● We reserve the right to refuse or cancel any order.
Limitation of Liability:
● We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Governing Law:
● These Terms are governed by the laws of France. Any disputes will be resolved in the courts of France.
Changes to Terms:
● We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.
Contact:
● For any questions regarding these Terms, please contact us at contact@manifeste-edition.com
Delivery and Returns:
● Product Delivery: Items purchased through our eshop will be shipped by a third-party carrier to your provided address. Our rule is DAP “delivered at place” means 5 hours after the delivery, the responsibility is transferred to you.
● Non-Returnable Items: Unless specified in our Return Policy, all products and delivery fees are non-returnable and non-refundable.
● Delivery Timelines: Estimated delivery dates are approximate. We are not liable for delays in shipping or delivery. For a custom piece or made-to-order, timeline for production is about 10-15 days and shipping about 8 to 16 weeks,
Compliance with Laws:
● You are responsible for complying with all local, national, and international laws regarding the receipt and use of our products and services. By ordering, you confirm that the products will be used lawfully.
Delivery Services:
● We are not responsible for delivery presence or/an installation. You must hire a professional to carry the furniture and install it. If you require our help to find a professional and suitable team to receive, inspect and install everything, we will charge this service 350 euros HT. Send us an email to contact@manifeste-creation.com to require this service.